How to play:
- 3 players and a facilitator. The 3 players choose their roles, "good," "bad," and "ugly." They will be playing members of a panel of "experts." They can be seated or standing in front of the room. The facilitator asks the audience for a suggestion of a gathering, meeting, conference or forum of some sort. Or for a specific training or teaching situation, the facilitator provides the context.
- Facilitator can begin be asking the panel a question. First "good" will respond with a reasonable answer. "Bad" will follow, offering advice that is, well, not so good. And "Ugly" will follow with a response that is pretty awful advice.
- For training purposes, the panel might be experts on customer service or dealing with difficult patrons. The panel might be library experts responding to questions in a faculty forum, student senate, library board, city forum, accreditation board, etc.
- Facilitator: Panelists, please tell me what you see as the cornerstone of good public service.
Good: I believe that good customer service stems from respect...
Bad: Really, you just want to get the customer in and out quickly with no embarrassing public displays...
Ugly: People need to be loved, so hug everyone who enters, whether they want it or not... If they seem uncomfortable you just need to hug them longer...
- Make sure you have established ground rules that make this a trusting and safe place, to explore the taboo and have fun.